Mastering these computer programs can help reservationists use technology to potentially make scheduling and reservations easier to manage. Read more: Computer Skills: Definitions and Examples. Reservationists need customer service skills when making reservations, answering questions and working with customers. Customer service includes speaking with customers, being empathetic to their situations and trying to help them get the experience they want.
Reservationists can use customer service skills to negotiate a solution to a customer's problem and ensure the customer continues to use their service. Reservationists often work with multiple reservations at a time and need to be able to multitask. For example, they work at a front desk or call center and speak with a customer while determining the logistics of a reservation on a computer or in a booking system.
It can be helpful for them to maintain a positive demeanor while working quickly to create reservations successfully and resolve any issues. The work environment of a reservationist depends on their organization. For example, working in a hotel or in the food service industry means working in a customer-facing position. These reservationists may have a dress code that matches the formality of the organization and spend most of their workday standing on their feet.
In contrast, other reservationists work for travel companies or airlines and handle reservations over the phone in an office setting. Regardless of where they work, reservationists often work in shifts to ensure there's always someone present to service customers' needs. Reservationists work in a variety of industries, so the job outlook for a reservationist position depends on the industry. However, according to the U. This is less than the average growth rate for all other occupations, which indicates there may be little employment growth for reservationists as well since these positions are similar.
However, this salary can differ depending on the industry and state in which you work. Additionally, these positions often have benefits like health insurance and paid time off. Find jobs. Company reviews.
Find salaries. Upload your resume. Sign in. Finding a Job. What is a reservationist? What does a reservationist do? Take reservations. Answer customer questions. Organize bookings. Accept payments. How to become a reservationist. Get a high school diploma. Gain experience in customer service. Guest services Travel Hospitality Food service Retail. Pay Equity. By Industry. Retail and Customer Service. Agencies and Consultancies. Browse all solutions. End comp guesswork with our free job-pricing tool.
Why Payscale? Data Methodology From collection to validation, our data methodology delivers certainty. Executive Leadership Meet the leaders dedicated to empowering better conversations around pay. Customer Stories. Research Reports. Payscale Index Track and compare wage-growth by city, industry, company size, and job category. Compensation Trends. Recent Compensation Trends Articles. Types of bonuses and when to use them Bonuses are a beautiful thing. Base salary: what is it, how to calculate, what to offer A base salary, also known as base pay, is the initial compensation Browse all Compensation Trends Articles.
For Individuals. Career Resources Access helpful tools and insights for career planning and salary negotiation. Find a Job.
Career Advice Explore real-world career trends and advice from the leaders in compensation. Payscale Predicts the Election will be closer than polls indicate If we learned anything from , is that the polls don't.
Career Advice By Topic. Career Advice. Salary Research Uncover detailed salary data for specific jobs, employers, schools, and more. By Company. Take our salary survey to see what you should be earning. Get a Demo Price a Job. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job.
Generally only a high school diploma or its equivalent is needed to qualify for entry-level positions, though an advanced degree may be helpful in securing promotions. Although some reservationists may work at the front desk of a hotel or resort, most reservations are made over the phone. This requires good communication skills, a strong voice and friendly attitude, as suggested by Caterer. Since he doesn't have the benefit of face-to-face interaction, he must convey both his friendliness and his professionalism through his voice.
Customers on the phone may be rushed, confused, flustered or angry, and part of his job is to set them at ease. He must also use the computer while on the phone, which requires some multi-tasking. Overall, it's his job to handle each phone call efficiently and leave the customer satisfied with the results.
0コメント